Coronavirus (COVID-19) Frequently Asked Questions
The questions below are frequently asked to IDEXX Veterinary Software’s Customer Support, Customer Success, and Sales Teams. This list of frequently asked questions is regularly updated.
Here you will find the most frequently asked questions about IDEXX Animana Practice Management Software in relation to COVID-19. This list of frequently asked questions is regularly updated.
Questions about COVID-19 and IDEXX Animana
How can staff work from home with Animana
It is possible to use Animana from a location other than inside the practice. If you have colleagues working from home and it is not possible to log in, some settings in Animana may need to be adjusted. You can do this yourself using the article below from our Knowledge Base.
How do I send an email to all my customers?
Do you have adapted opening hours, a special access policy or do you expect certain actions from your clients when they visit your clinic? You can inform your customers in advance by e-mail or SMS. In the article below you will find information on how to send messages.
How do I extend the appointment times?
You may want to adjust your appointment times. This may give your clients more time to leave your clinic and spread the crowds. Adjusting the appointment times is done from the calendar settings. Information about the calendar settings can be found in the Knowledge Base article below.
How do I temporarily block Automatic Reminders?
You can temporarily disable or suspend your Automatic Reminders. The Knowledge Base article below provides more information about this.
How do I create a personalised letter, email or SMS text message?
Do you have adapted opening hours, a special access policy or do you expect certain actions from your customers when they visit your clinic? You can inform your customers in advance by e-mail or SMS. In the article below you will find information on how to send such messages.
How do I keep my devices clean?
You may want to clean your iPad more often now. Apple has provided information on how to safely clean your iPad.
Can I have a demo of Animana?
Due to the cancellation of various congresses in the United Kingdom and Ireland, if you would like to know more about Animana or would like a demo, please contact us using the form below. We will contact you as soon as possible.
Here you will find the most frequently asked questions about IDEXX SmartFlow in relation to COVID-19. This list of frequently asked questions is regularly updated.
Questions about COVID-19 and IDEXX SmartFlow
Can I also work with SmartFlow from home?
Yes you can! You can also simply log in from home to the Dashboard environment on your computer and make full use of the application on an iPad. You can use the button below to login to IDEXX SmartFlow.
How do I keep my devices clean?
You may want to clean your iPad more often now. Apple has provided information on how to safely clean your iPad.
Here you will find the most frequently asked questions about Vetstoria online booking, and their telemedecine application in relation to COVID-19. Vetstoria has an integration with IDEXX Animana, and can offer solutions for our customers during COVID-19. This list of frequently asked questions is regularly updated.
Questions about Vetstoria integration and IDEXX Animana
How do I start Telemedicine (video) consultations with pet owners?
Vetstoria is now making its Telemedicine software available. More information can be found via the button below.
How do I get started with the Vetstoria Telemedicine application?
We can understand that you want to get started immediately with the Telemedicine software, to do this, Vetstoria have made an online manual which can be found via the button below.
Where can I find more information about Telemedicine from Vetstoria?
Vetstoria recently published a case study about Telemedicine. The study can be found via the button below.
Where can I find COVID-19 information from Vetstoria?
Just like IDEXX Veterinary Software & Services, Vetstoria has created a special COVID-19 website. This can be found via the button below.
IDEXX and COVID-19
IDEXX has created a special page about IDEXX services and veterinarian information regarding COVID-19 (Coronavirus). This page can be found via the buttons below.
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