Seven digital security checks for your veterinary practice

Staff awareness helps, but your practice also needs clear responsibilities and a recovery plan. Here are seven digital security areas to review with your practice manager and IT provider, from account protection and shared computers to backups and incident reporting.

Three tips for getting more control of your practice diary

How do you build a practice diary that leaves room for the unexpected? Here are three tips: set boundaries for online booking, find out why the owner is coming in, and design the diary with the whole team, with examples from IDEXX Animana and ezyVet.

Five tips for writing clearer reminders for pet owners

Which reminder wording helps a pet owner know what to do next? Here are five tips for clearer reminders, from leading with the purpose and using plain language to making the next step easy and reviewing automated messages in IDEXX Animana and ezyVet.

The value of time: three ways practice management software can lighten your team’s workload

Finding answers, booking routine appointments by phone, and retyping the same information all eat into the working day. Here are three areas of practice management software worth testing, from searchable help to online booking and templates, with examples from IDEXX Animana and ezyVet.
cloud practice management software

What cloud-based practice management software means for your veterinary practice

What does cloud-based practice management software mean for your veterinary team each day? There is no practice server to run, updates and backups are included, and IDEXX publishes independent audit reports for Animana and ezyVet on its Trust Center. This is a practical look at the benefits and what to plan for.

Clearer handovers in a busy veterinary practice

Busy days in practice often rely on small moments of teamwork and timing. This reflective blog uses an unexpected curling match and a mischievous cat to explore how subtle adjustments can keep the day flowing. A light, relatable read for veterinary teams navigating daily challenges.

Five ways to reduce avoidable delays in veterinary consultations

Consultations run over for many reasons, and not all of them are clinical. Here are five areas to review, from booking questions and preparation information to recording key details and agreeing the next step, with examples from IDEXX Animana and ezyVet.

Why pet travel paperwork keeps coming back wrong, and how to get ahead of it

Pet travel cases often unravel over a single sequencing detail, not a missing document. This article breaks down where the process usually goes wrong, and the simple front-desk habits, from the first phone call to final follow-up, that keep travel paperwork on track.

Hiring an external consultant or trainer for your practice software: what to check first

More external parties are offering to help veterinary practices get more out of their practice management system. Bringing one in can be well worth it, but access, data and expectations need settling first. Here is what to check before anyone starts.

We changed the first digit of Animana. Here’s what it cost.

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IDEXX Animana has moved from 8.20 to 9.0. Most of the work sits underneath the interface: security, stability, performance, and the framework the software runs on, plus a patient file rebuilt in phases. Here is what a major version number actually means, and what it makes possible next.