Your veterinary practice as a brand

A brand - what is that? You might think it's simply the part consumers see, but it's much more than that. For example, you may buy products from companies with whom you feel a strong connection, even if that product is not necessarily better than that of another producer. So what exactly is a brand, and how can you leverage it to increase your practice success?

Animana help hub – new features for Q1 2023

Last year we launched the Animana help hub, where you can quickly find answers to questions, gain background information, request add-ons and integrations, and make account changes or upgrades. Since then, the help hub has been continuously…

How focus can make your revenue grow

if you haven't done a dental care campaign in the past, now is a good opportunity to start. Whether it's special opening hours for dental checks, invitations and reminders sent to customers or social media posts, or discounts on dental treatments, it can be a great reason to get back in contact with customers and improve the quality of care.

Our top 10 of 2022

The turn of the year is always a good time to look back on the past year, so here are our favourite Animana moments of 2022.

Animana help hub – new features for Q4 2022

Improvements to the Animana help hub include; An improved and smarter search engine, Visual improvements to "In focus" pages, Partner knowledge base - Vetstoria, Contextual in-page help, New visual elements on the ‘Status’ page, Share your experience - or complaints - with us easily, Request a colleague login, In focus: data security

How do you future-proof your practice?

If we asked you what superpower you would like to have, you might answer: flying like superman, talking to animals, stopping time, or perhaps predicting the future. In this article, we take a look at how a fun best-case, worst-case exercise can help you tell the future, and shape the path of your practice.

Tips for handling impatient customers

Recently, Zendesk, published a report stating that 66% of customers are less patient than the year before. When considering your patience, you might immediately think about that emergency patient who is not actually an emergency, or the "I'm going on holiday tomorrow and still have to vaccinate my 5 dogs against rabies and also need new passports" appointments.

Animana help hub – new features for September 2022

In May 2022, we launched the Animana help hub, where you can quickly find the answer to your Animana-related questions in one handy place. On the help hub, we give you background information, knowledge, access to add-ons, integrations and the ability to manage your Animana account yourself. Since its launch in May, we have continuously updated and developed, adding more features and content.

Ever changing prices

Talking about prices is always an awkward topic. As consumers, we like to get the best deal possible, and as business owners and entrepreneurs, we want the best price for a product or service. The balance between these means there will always be a discussion about the 'right' price. Still, it's good to talk about it now and then, especially now.

Track lost information with Animana’s audit log

Accidentally making a change in Animana happens to everyone from time to time. Whether diving behind your desk and accidentally clicking your mouse or one of your colleagues with a 'what-would-this-button-do?' attitude. Of course, a cat walking on the keyboard is a likely scenario at a veterinary practice as well! Making an unintentional change can be annoying. It is often not immediately a disaster, but incorrect client or patient data, or an accidental product or billing error can have unpleasant consequences for the customer experience or the course of your working day.