Posts

How to improve patient no-show rates

There are many similarities and differences between human care and animal care. One attractive area to look at is patient 'no shows', where an appointment is made, but the patient does not attend. These are not only inconvenient but also expensive for your practice.

Practice Marketing: ROI, ATF and KPI

Marketing may not be the first thing on your mind, but it is an essential part of your business to ensure you stay visible, and in the mind of your customers - both current and new. You might think of 'marketing' only as an advert in a newspaper…

Never waste a good crisis…

Around mid-February it became clear that this was going to be a completely different year. In March, the 'crisis' started, and all plans went overboard as the country went into lockdown.

Believe in data, not opinions

Do you make decisions based on feelings or information? Typically our instinct is to follow our emotions, but the question is whether this is the best thing to do. After all, you always want to avoid the feeling of “what if” afterwards. As…

2020 – A Decade for Millennials

Should this be the year you make some significant changes to your practice? You're probably wondering "Why?" or "How?" - easy; your customer base is going to change! This year you'll start to see more 'millennials' or 'generation Y' (people born between 1981 and 2000) come to your practice for the first time as pet owners.

A guide to choosing a veterinary practice management system

A practice management system (PMS) is a significant investment for any veterinary clinic or hospital, so it’s essential to think it through and explore options before you commit to a specific vendor. Choosing veterinary software involves checking…

Avoid frustration, start completing your bookkeeping on time!

The financial year has come to an end - is it really April already? The first day of the month starts with a lovely gift from Animana - this day automatically appears in Animana as the start of your new financial year. And now that the new fiscal year is available, the time has come to ensure that you have done all your year-end activities.

Stocktaking – more important than you think?

Tedious, time-consuming and frustrating. These are the words that go through most peoples minds when it's time for a stocktake. But along with closing a financial year, doing an inventory is an essential annual activity.

Is it time to think the unthinkable and put your prices up?

By Alan Robinson B.V.Sc. MRCVS DMS, director of VetDynamics Throughout the last few years, the cost of running a veterinary practice has increased constantly. Whether it is drugs, utilities, insurances or equipment, the prices keep going…