In 2021, we looked at ways to improve the data you store in Animana – to improve the data you enter, increase the usability of stored data, and maintain data security.
The quality of the data you store in Animana is crucial – the benefits of valid information can be directly linked to improving workload efficiency, easier client communication, and better patient health outcomes.
In 2021, we introduced improvements to the New Contact page in Animana;
Find attachments quicker in the patient and client files.
In 2021, we made much progress in expanding our partner offerings over the next few years. Whether it’s the simple import of a price list, registration of a microchip, connectivity to diagnostic equipment, or enabling pet owners to book their appointments online, Animana has always worked with partners to supplement its rich feature set. Animana customers have long asked for us to work with more partners, so in 2021 we ramped up our Application Programming Interface (API) capabilities, adding more opportunities for Animana to communicate with trusted partners.
This allows data exchange with approved partners such as;
2021 provided many challenges to track and keep up with new industry regulations, with significant changes to the registration of microchips in The Netherlands and financial regulation changes in Germany. In addition to supporting users in their compliance with these, we also were able to roll out requested changes to labelling and prescriptions.
The changes to the Identificatie & Registratie (I&R) Hond rules regarding dogs’ microchipping provided more than a few queries in The Netherlands. We removed support for canine registrations through our Petbase integration to ensure your compliance. For users of our NDG integration, we quickly adapted the registration form to ensure continued functionality and compliance when registering animals.
Support was added in the Animana Content Designer for product registration codes to be added automatically to content such as labels, letters or emails.
Exports for livestock animals have now been merged into one, which now includes herd CPH information.
Are you curious about everything we did last year with Animana, and do you want to see it in a bit more detail? Check out our release notes on the various Animana software updates.
We’re always working to improve the way we communicate with users, and this is something you regularly ask us to improve in our regular surveys. So let’s look at things we improved in 2021.
It’s a page you see every time you log in to Animana, but we also understand that it’s a page that is glossed over. In 2021 we tried to improve the communications posted on the start page, we;
We know that they may interrupt your workflow, but generally, we use these only when we’re really trying to get your attention, and 2021 was a year where we had a lot of important messages to communicate. This included the data quality-related changes we made to the New Contact page, the changes to microchipping in The Netherlands, and also the fallout from the Log4j vulnerability. We did, however, refine the pop-ups so that they;
We’ll continue to refine pop-ups in 2022 with a hope to make them more relevant, and less intrusive.
To help communicate change in Animana, in 2021, we introduced buttons at different phases during the implementation of a change or new feature and to draw attention. These buttons were placed within a relevant page in Animana. A click would launch a pop-up with more information;
From Customer Support to Product Management and from Customer Success to Marketing and Customer Education, many of our colleagues have worked in practice as veterinarians or nurses themselves. Most of us have even used Animana as the Practice Management System. The chances are that when you contact us, you are talking to a veterinarian or nurse with practice experience.
With all this knowledge and experience in house, we like to share it in our blogs, articles and tips and tricks. When you subscribe to our newsletter or check the Animana homepage regularly, you will see many of these articles.
In 2021 we reviewed and optimised many of our learning and support resources, intending to overhaul them in 2022, and we’re excited to start rolling out these improvements shortly.
With software changes come the need for training. We’ve already mentioned some improved communications we rolled out in 2021. Still, the backbone of our training and learning resources is the Animana knowledge base, which is accessed in a couple of ways. The most direct way is to click the blue “?” icon in the bottom-right of Animana, enter your search term, and click the results to read the full article. This way, you’ll get directed to our in-application walk-through help too.
As mentioned already, in 2022, we’re looking to overhaul the way help is presented and used in Animana, so exciting times lie ahead.
help articles in the knowledge base
help articles created or updated in 2021
in-application training videos across two courses
users helped with in-application help in 2021
Whether you are new to Animana or have been using it for years, everyone will enjoy a tip or trick that will help you improve, whether it is a quick key combination, a new feature or a trick to work faster with Animana. They all have one thing in common, our tips and tricks allow you to get the most out of Animana.
Click below to check out our library of tips for Animana users.
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