Tag Archive for: SMS Text Message
https://software.idexx.co.uk/wp-content/uploads/2022/10/2210-impatient-customers.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2022-10-25 10:58:142022-10-25 10:58:14Tips for handling impatient customers
Recently, Zendesk, published a report stating that 66% of customers are less patient than the year before. When considering your patience, you might immediately think about that emergency patient who is not actually an emergency, or the "I'm going on holiday tomorrow and still have to vaccinate my 5 dogs against rabies and also need new passports" appointments.
https://software.idexx.co.uk/wp-content/uploads/2019/09/2011-article-fi-noshows.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2021-05-25 10:00:582021-05-25 11:31:45How to improve patient no-show rates
There are many similarities and differences between human care and animal care. One attractive area to look at is patient 'no shows', where an appointment is made, but the patient does not attend. These are not only inconvenient but also expensive for your practice.
https://software.idexx.co.uk/wp-content/uploads/2021/02/This_is_how_you_stop_the_googling.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2021-02-18 09:30:502021-02-26 12:19:49“I found this on the internet” – how to deal with self-diagnosing
"I did some googling myself, and I think…" or "I found this on the internet" - it's common for many pet owners to turn to the internet to diagnose before they contact you. Owners turn to the internet as they think it's the most efficient way. Admit it - you've done the same for yourself - googling your symptoms before going to a doctor. But what does that search for answers yield? Simple - nothing at all! It's a terrible idea.
https://software.idexx.co.uk/wp-content/uploads/2020/11/2011-article-fi-toobusy.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2020-11-23 12:02:272020-12-29 15:58:37Our tips to work smarter, and reduce stress
According to Eurostat, the average UK employee works 42.5 hours a week, one of the highest in Europe. If you're like most veterinarians, you're probably clocking well over this figure, and with that comes stress - the feeling of being 'busy' can cause stress leading to burnout. So below are our tips to improve stress levels in the practice.
https://software.idexx.co.uk/wp-content/uploads/2020/04/2011-article-fi-lessismore.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2020-04-07 16:44:162023-09-07 11:57:00Do more with less
Communicating via text messages represents a challenge due to the length of text messages. So how do you effectively inform your customer using a limited number of characters?
https://software.idexx.co.uk/wp-content/uploads/2020/01/2011-article-fi-millennials.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2020-01-21 14:51:372020-12-29 15:55:052020 – A Decade for Millennials
Should this be the year you make some significant changes to your practice? You're probably wondering "Why?" or "How?" - easy; your customer base is going to change! This year you'll start to see more 'millennials' or 'generation Y' (people born between 1981 and 2000) come to your practice for the first time as pet owners.
https://software.idexx.co.uk/wp-content/uploads/2016/06/1606-sms-header.jpg 230 600 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2016-06-28 13:21:562023-09-07 11:54:20Why veterinarians should communicate using text messages
More and more companies are using text messages to communicate with their clients. In this modern world of email, social media, and instant messaging, we’ve found that text messages are actually one of the most effective ways you can communicate…