Navigating your year-end

Closing your financial year can cause a lot of questions and stress. On this page, you’ll find links to relevant articles and links to Knowledge base articles to help you find your way.

Stock and products

It is always a time-consuming and perhaps tedious task. But always a good time to take a closer look at products and the current stock. Below are the articles that refer to the most frequently asked questions about stock counting and updating products.

Stock

Products

Financial and pricing

Closing a financial year can raise many questions and perhaps even stress. Below you will find some articles about year-end and links to our knowledge base articles.

Financial year-end

Prices

Reporting

How do I create a Stock Activity report?

Transaction

Book a transaction in the previous year

Practice marketing

Whether you’re notifying customers of a change in your services or prices, or simply refreshing your letters and texts in Animana, below you will key information on practice marketing, communication and reminders.

Practice marketing

Communication and reminders

Can’t find your answer?

Search the knowledge base

Our knowledge base has over 700 articles and is available 24 hours a day, 7 days a week.

Do you have a question not covered above? Our Animana Knowledge base has more than 700 articles and provides answers to almost all questions. With the search function you can easily search through the different articles.

Tip:

Need help within Animana? Try the search functionality via the blue question mark in the bottom right of Animana.

Need help?

Phone and Email

Please anticipate longer waiting times in the months of December and January.

This year-end guide provides answers and context to the most frequently asked questions in the months around the close of your financial year. In the unlikely event that you have a question that is not answered here, our Customer Support team will be happy to assist you.

Please note:

We like to give every customer the same level of attention and the best answer or solution to their question. During the months of December and January, it can be very busy on the phone, so the waiting time may be longer than you are used to.

More about navigating year-end

Why do you always have to perform certain actions every year? The articles below, in addition to some practical tips & tricks, answer the hows and whys of year-end.

Avoid frustration, start your bookkeeping on time!

The financial year is coming to an end… The first day of a new fiscal year will automatically appear in Animana, and as soon as it’s available, you should complete the current financial year.

Time adjust your product prices?

A price change is a sensitive issue and is often swept under the carpet for another time. However, it is a vital process to keep your veterinary practice profitable. A small increase, such as an inflation correction at the beginning of the year, is regularly expected and a good practice.

Position your price increase.

Communicating a price increase is one of the trickier topics to communicate. Still, it’s an important step, and communicating it clearly allows your customers to understand the increase. Do you hear; “Wow, that vet is expensive – I was in there ten minutes and it cost £40”? The truth is that they may have good reasons for stating that, but it also illustrates the importance of a good customer journey.

Stock management at the end of the year

At the end of the year, it is important that you know the full value of your stock. This is important for the closing of the financial year. Counting the stock can be a tedious and time-consuming task. To make things a bit easier, we have listed some articles and links to our Knowledge base below.

Stocktaking… more important than you think?

Tedious, time-consuming and frustrating. These are the words that go through most peoples minds when it’s time for a stocktake. But along with closing a financial year, doing an inventory is an essential annual activity.