Our Implementation Packages

Tailored support

All vet practices are different, so a one-size-fits-all approach to getting you up and running with Animana just doesn’t cut it.

Our modular implementation programme allows you to choose the consulting, training, conversion and support that suits the needs of your team and your business. For details of these modules please see our Training Modules page.

Inclusive Implementation packages

To make your life even easier, we’ve grouped our modules into packages that provide different levels of consulting and training. So, whether you’re a start-up wanting to ease yourself in gently or a multi-site practice who wants to use every inch of Animana, we have an implementation package to suit you.

Simply choose the most suitable implementation package, identify whether you are converting data from your old practice management software and add any extra support you might need. From there we can confirm the fully inclusive price to get you up and running with Animana.

Important to remember

Our implementation packages provide you with consulting and training support on how to configure Animana to work for your business. However, it’s really important that you set time aside to implement what you have learnt.

Like any business change, you get out what you put in, and we’re here all the way to help you get the most out of Animana.

Implementation process

Throughout the process of implementing Animana into your practice, you will have our team in your corner, every step of the way.

Consulting and Training

Your Animana Training Consultant will consult with you and key members of your team to determine how best to configure Animana to make your practice more effective. In some cases, we will work with you to configure Animana whilst with you on-site.

Our training modules are designed not only to help you get the most out of Animana but also to help you and your staff sharpen the skills you need to keep your practice running smoothly. Whether on-site or remotely, our trainers are experts in delivering sessions that are accessible to all Animana users, regardless of previous experience or computer skills.

Converting your old software

Your Implementation Coordinator (IC) will start the process by creating your Animana account for you and ensuring that you will get access, from Go-Live on, to all the modules and features you have purchased, including your lab connections and 3rd party services.

Throughout the implementation process your IC will work closely with you and our IDEXX Data Technicians to convert as much of your existing data as possible into Animana, including products, client/patient files, and in most cases reminders, debtors, invoices, diaries, and financial/reporting, ready for for the day you switch to Animana.

Ongoing support

Throughout the implementation process and after you go live, our knowledgeable Customer Support team are at the end of the phone or email to answer any questions you have. You will also have 24/7 access to our extensive Knowledge Base at help.animana.com.