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This is why you need to adjust your product prices! – Part 2

Part 2: How to position a price increase Communicating a price increase is one of the trickier topics to communicate with customers, but it's an important step, and communicating it clearly allows your customers to understand the increase. Increasing…

A flawless customer journey, it all starts in the waiting room! – Part 2

With Animana's waiting-time report, you can get insights into your clinics' performance from a customer perspective, and learn where resource and process adjustments need to be made. It starts with an appointment. Often the waiting room is…

Avoid frustration, start completing your bookkeeping on time!

The financial year has come to an end - is it really April already? The first day of the month starts with a lovely gift from Animana - this day automatically appears in Animana as the start of your new financial year. And now that the new fiscal year is available, the time has come to ensure that you have done all your year-end activities.

Stocktaking – more important than you think?

Tedious, time-consuming and frustrating. These are the words that go through most peoples minds when it's time for a stocktake. But along with closing a financial year, doing an inventory is an essential annual activity.

A flawless customer journey, it all starts in the waiting room! – Part 1

Part 1: From valuation to expectation management Animana's waiting time report is designed to give you a better insight into how your clinic is performing, allowing you to make adjustments for a smoother customer-patient journey; where staff,…

This is why you need to adjust your product prices!

Part 1: Why change your prices? A price change is a sensitive issue and is often swept under the carpet for another time, however, it is a vital process to keep your veterinary practice profitable. A small increase, such as an inflation correction…

Is it time to think the unthinkable and put your prices up?

By Alan Robinson B.V.Sc. MRCVS DMS, director of VetDynamics Throughout the last few years, the cost of running a veterinary practice has increased constantly. Whether it is drugs, utilities, insurances or equipment, the prices keep going…