Communicating during a crisis

How do you ensure that you inform your customers in the most effective way possible? Below are some examples of how you can quickly and easily communicate with pet owners.

Believe in data, not opinions

Do you make decisions based on feelings or information? Typically our instinct is to follow our emotions, but the question is whether this is the best thing to do. After all, you always want to avoid the feeling of “what if” afterwards. As…

Do more with less

Communicating via text messages represents a challenge due to the length of text messages. So how do you effectively inform your customer using a limited number of characters?

Introducing our first self-paced learning course: “An introduction to Animana”

This course is the first of several self-paced courses we are planning. It focuses on providing the knowledge a new user needs to get up and running. Hence, it's perfect if you have a new hire you'd like to get up to speed or if you want an overview of Animana.

How you have inspired us in two significant ways

In July 2019, you might have seen a message asking to help us out with our Learning & Knowledge Survey. Through the survey we aimed to understand what, when, and how you want to learn. We received many responses, and we would like to thank…

2020 – A Decade for Millennials

Should this be the year you make some significant changes to your practice? You're probably wondering "Why?" or "How?" - easy; your customer base is going to change! This year you'll start to see more 'millennials' or 'generation Y' (people born between 1981 and 2000) come to your practice for the first time as pet owners.

The best experience is the new standard

Are you a veterinary nurse, receptionist, accountant, cleaner, intern or the veterinarian in a veterinary practice? For the pet owner, 'The Veterinarian' is more than a single profession - it stands for the whole experience - a brand.

Cutting through the noise (5 tips for good customer service)

We know; you're most at home behind the scenes - whether it's in the operating room, or perhaps monitoring patients. It's not something to be ashamed of as most veterinary professionals are more comfortable with pets than with people - it's what you've trained to do. But let's be honest - we are in a sector that also revolves around people - pet owners. We must ensure that customer service remains high, as this immediately benefits the care of the pet, and in this modern-day, good experiences mean good business. Because we know it's not easy, here are our five tips to help you maintain customer service.

A guide to choosing a veterinary practice management system

A practice management system (PMS) is a significant investment for any veterinary clinic or hospital, so it’s essential to think it through and explore options before you commit to a specific vendor. Choosing veterinary software involves checking…

A new breed of veterinary software

Question... Think back on the last week at work: where did you spend most of your time? Hopefully, you were mostly giving vaccinations, writing prescriptions, and making sure your customers know how to give Fluffy her NSAIDs. But if you're…