Tag Archive for: Customer Satisfaction

Tips for handling impatient customers

Recently, Zendesk, published a report stating that 66% of customers are less patient than the year before. When considering your patience, you might immediately think about that emergency patient who is not actually an emergency, or the "I'm going on holiday tomorrow and still have to vaccinate my 5 dogs against rabies and also need new passports" appointments.

Ever changing prices

Talking about prices is always an awkward topic. As consumers, we like to get the best deal possible, and as business owners and entrepreneurs, we want the best price for a product or service. The balance between these means there will always be a discussion about the 'right' price. Still, it's good to talk about it now and then, especially now.

From bars and restaurants to your practice

Quick Response codes are a simple way to share or transfer information easily and quickly. Several years ago, they were awkward and slow to use, but thanks to the native QR code recognition built into modern smartphone cameras, it’s much faster and easier than a few years ago. So is this something you could use in your practice?

Five tips to get the most out of email in Animana

Emailing is a piece of cake, isn't it? After all, who doesn't email? However, sending personal emails is very different from work-related emails. Below we give you some email-related Animana tips you probably didn't know. For example - did you know you can send multiple invoices in a single email?

Your practice’s vital road junction

"Thanks for your time," the pet owner tells the vet as he leaves the examination room. "The medication will be waiting for you at the counter, have a nice day," responds the vet. The consultation is done, and now the most critical moment of the visit begins; summarising treatment and taking payment.

How to select a Voice over IP (VoIP) supplier

VoIP (Voice over Internet Protocol) allows you to make and receive calls using an internet connection rather than a telephone line. Animana's VoIP integration takes this a step further, supporting outgoing calls and automatic customer search on incoming calls.

But…

If you start paying attention to it, you'll notice that the signal word 'but' is frequently used, and you will undoubtedly regularly catch yourself using it. However short the word may be, and despite good intentions, it can unintentionally have a considerable impact - nullifying everything positive that came before it.

COVID-19; the last few months?

Yet another change in protocols can also create new challenges for your practice. People are also getting weary of anti-COVID-19 measures and becoming complacent, with a visible wafer-thin edge between willingness and frustration. But as well as being the most difficult, we know the last mile is also the most important, so here are our tips to help get through these (hopefully) final stages.

“I found this on the internet” – how to deal with self-diagnosing

"I did some googling myself, and I think…" or "I found this on the internet" - it's common for many pet owners to turn to the internet to diagnose before they contact you. Owners turn to the internet as they think it's the most efficient way. Admit it - you've done the same for yourself - googling your symptoms before going to a doctor. But what does that search for answers yield? Simple - nothing at all! It's a terrible idea.

Never waste a good crisis…

Around mid-February it became clear that this was going to be a completely different year. In March, the 'crisis' started, and all plans went overboard as the country went into lockdown.