Tag Archive for: Customer Satisfaction

Five tips for writing clearer reminders for pet owners

Which reminder wording helps a pet owner know what to do next? Here are five tips for clearer reminders, from leading with the purpose and using plain language to making the next step easy and reviewing automated messages in IDEXX Animana and ezyVet.

The value of time: three ways practice management software can lighten your team’s workload

Finding answers, booking routine appointments by phone, and retyping the same information all eat into the working day. Here are three areas of practice management software worth testing, from searchable help to online booking and templates, with examples from IDEXX Animana and ezyVet.

Five ways to reduce avoidable delays in veterinary consultations

Consultations run over for many reasons, and not all of them are clinical. Here are five areas to review, from booking questions and preparation information to recording key details and agreeing the next step, with examples from IDEXX Animana and ezyVet.

The full picture behind great pet owner experiences

As IDEXX Veterinary Software sponsors the BestUKVets Awards 2026, explore how clearer workflows, connected information, and consistent communication can support the everyday moments pet owners remember, and help veterinary teams keep more of the practice day in view.

Top tips for retaining veterinary staff

Gone are the days when you could pick from a flood of CVs and applications for veterinary roles... The industry is currently facing a veterinary shortage. At the same time, pet ownership has reached an all-time high—rising from 67% of households…

Your feedback makes a difference – here’s how we act on it.

A few times a year, we ask you to reflect on Animana. Not because we're chasing scores, but because we genuinely want to understand your experience with our software. What works well? What could be improved? That's why, through a short survey…

How communication skills make your job easier

Communication with pet owners can be challenging. Conversations don't always go as planned, and sometimes we may not be prepared for all the questions or even the behaviour of the owner. In some cases, the owner's conduct may be considered transgressive, and, understandably, such experiences can be overwhelming.

“Yesterday you said tomorrow”

If you've ever put something off until tomorrow, you know how easily "tomorrow" can turn into "yesterday". Everyone procrastinates sometimes, often with tasks that you find difficult or discouraging. A while ago we came across a message on LinkedIn that read “Yesterday you said tomorrow”. The text stuck with us.

Animana help hub – new features for Q4 2022

Improvements to the Animana help hub include; An improved and smarter search engine, Visual improvements to "In focus" pages, Partner knowledge base - Vetstoria, Contextual in-page help, New visual elements on the ‘Status’ page, Share your experience - or complaints - with us easily, Request a colleague login, In focus: data security

How do you future-proof your practice?

If we asked you what superpower you would like to have, you might answer: flying like superman, talking to animals, stopping time, or perhaps predicting the future. In this article, we take a look at how a fun best-case, worst-case exercise can help you tell the future, and shape the path of your practice.