Being and staying available is essential for a veterinary practice. The telephone is, of course, the direct line to the pet owner. Changing a provider – or in the case of VoIP – switching technology is not something you do often.
What is VoIP?
VoIP (Voice over Internet Protocol) allows you to make and receive calls using an internet connection rather than a telephone line. Animana’s VoIP integration takes this a step further, supporting outgoing calls and automatic customer search on incoming calls, providing several advantages, including:
- Save costs
Every call you make saves you money as you’re using your existing internet connection.
Through Animana’s VoIP integration, you no longer have to manually look up clients, so calls are handled faster.
- Avoid mistakes
The automated search function based on the customer’s phone number prevents errors and ensures that you open the correct client file.
- Improved customer satisfaction
With automatic access directly to the client’s data, you can focus your attention immediately on why the client is calling.
How do you select a suitable VoIP provider?
The integration was developed so that every VoIP provider can connect to Animana, so you are free to select from a wide choice of providers. When looking for a suitable VoIP partner, think carefully about your wishes and requirements – not every VoIP provider uses the same technology, which means that the VoIP products and experiences offered may differ.
We are unable to provide advice or recommendations for partners, but to help you on your way our VoIP integration page shows some providers who have already successfully integrated with Animana.
Let’s talk about what IDEXX software can do for your practice
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