Tag Archive for: Best Practice

Animana help hub – new features for Q4 2023

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How communication skills make your job easier

Communication with pet owners can be challenging. Conversations don't always go as planned, and sometimes we may not be prepared for all the questions or even the behaviour of the owner. In some cases, the owner's conduct may be considered transgressive, and, understandably, such experiences can be overwhelming.
Music conductor

The perfect symphony: Personalise your experience in IDEXX Animana

Imagine a veterinary practice where you are the conductor, skilfully directing the daily flow of consultations, surgeries, and administrative tasks. Sounds like music to your ears, right? What if you could customise your software to make it feel as if it was designed exclusively for you?

“Yesterday you said tomorrow”

If you've ever put something off until tomorrow, you know how easily "tomorrow" can turn into "yesterday". Everyone procrastinates sometimes, often with tasks that you find difficult or discouraging. A while ago we came across a message on LinkedIn that read “Yesterday you said tomorrow”. The text stuck with us.

Animana help hub – new features for Q2 2023

Last year we launched the Animana help hub, where you can quickly find answers to questions, gain background information, request add-ons and integrations, and make account changes or upgrades. Since then, the help hub has been continuously…

Your veterinary practice as a brand

A brand - what is that? You might think it's simply the part consumers see, but it's much more than that. For example, you may buy products from companies with whom you feel a strong connection, even if that product is not necessarily better than that of another producer. So what exactly is a brand, and how can you leverage it to increase your practice success?

Animana help hub – new features for Q1 2023

Last year we launched the Animana help hub, where you can quickly find answers to questions, gain background information, request add-ons and integrations, and make account changes or upgrades. Since then, the help hub has been continuously…

How focus can make your revenue grow

if you haven't done a dental care campaign in the past, now is a good opportunity to start. Whether it's special opening hours for dental checks, invitations and reminders sent to customers or social media posts, or discounts on dental treatments, it can be a great reason to get back in contact with customers and improve the quality of care.

How do you future-proof your practice?

If we asked you what superpower you would like to have, you might answer: flying like superman, talking to animals, stopping time, or perhaps predicting the future. In this article, we take a look at how a fun best-case, worst-case exercise can help you tell the future, and shape the path of your practice.