Tag Archive for: Missed appointments
https://software.idexx.co.uk/wp-content/uploads/2021/09/Diary_control.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2021-10-29 13:14:582021-12-02 11:35:573 Tips to get more control of your diary
How do you plan for the unknown without relinquishing control? If your practice were a hall full of dominoes, you mustn't allow a single point of failure, and you should apply the same logic to your practice. Your diary is your lifeline and the backbone of your practice - it must be flexible enough to run in and out of time but allow for unexpected events (and moments of rest and respite). Let's look at ways to achieve this.
https://software.idexx.co.uk/wp-content/uploads/2021/09/hairdresser.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2021-09-15 10:37:402021-09-20 12:37:26Clear cut – the hairdresser’s secret
A beauty salon, restaurant, or hairdresser has a lot in common with your veterinary practice. All have recently adopted online tools to help them become expert planners - managing high demand and customer satisfaction.
https://software.idexx.co.uk/wp-content/uploads/2021/08/copy_writing_reminders-1.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2021-08-26 13:04:042021-08-31 15:24:51Five tips for creating effective reminders
How do you ensure that an owner does not forget the next treatment or vaccination? How can you increase compliance? Before they even open the email, there are typically three things a pet owner sees when they receive an email. Based on what they see, they will decide to read the email (or not). Here are our tips for creating great reminder content.
https://software.idexx.co.uk/wp-content/uploads/2019/09/2011-article-fi-noshows.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2021-05-25 10:00:582021-05-25 11:31:45How to improve patient no-show rates
There are many similarities and differences between human care and animal care. One attractive area to look at is patient 'no shows', where an appointment is made, but the patient does not attend. These are not only inconvenient but also expensive for your practice.
https://software.idexx.co.uk/wp-content/uploads/2020/04/2011-article-fi-lessismore.jpg 1072 1608 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2020-04-07 16:44:162020-12-29 15:54:33Do more with less
Communicating via text messages represents a challenge due to the length of text messages. So how do you effectively inform your customer using a limited number of characters?
https://software.idexx.co.uk/wp-content/uploads/2019/02/Show_your_teeth_blog.jpg 450 600 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2019-02-05 14:08:282021-01-05 13:02:59Armed to the teeth (with features)
The busy post-Christmas, health focussed January is now over, and for many, February brings your practices first chance to focus on marketing. And where better to start than to take a good look at your own arsenal of weapons. Arsenal of weapons?…
https://software.idexx.co.uk/wp-content/uploads/2018/11/Agenda_Waitingtime_report-part-2.jpg 450 600 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2018-12-11 16:26:292021-01-15 12:24:46A flawless customer journey, it all starts in the waiting room! – Part 2
With Animana's waiting-time report, you can get insights into your clinics' performance from a customer perspective, and learn where resource and process adjustments need to be made. It starts with an appointment. Often the waiting room is…
https://software.idexx.co.uk/wp-content/uploads/2018/10/Animana_agenda_Waitingtime_Report.jpg 450 600 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2018-10-04 12:42:592021-01-15 12:24:05A flawless customer journey, it all starts in the waiting room! – Part 1
Part 1: From valuation to expectation management Animana's waiting time report is designed to give you a better insight into how your clinic is performing, allowing you to make adjustments for a smoother customer-patient journey; where staff,…
https://software.idexx.co.uk/wp-content/uploads/2016/06/1606-sms-header.jpg 230 600 IDEXX Software HQ /wp-content/uploads/2020/07/idexx-header-logo.svg IDEXX Software HQ2016-06-28 13:21:562021-04-05 11:34:33Why veterinarians should communicate using text messages
More and more companies are using text messages to communicate with their clients. In this modern world of email, social media, and instant messaging, we’ve found that text messages are actually one of the most effective ways you can communicate…