There are many similarities and differences between human care and animal care. One attractive area to look at is patient 'no shows', where an appointment is made, but the patient does not attend. These are not only inconvenient but also expensive for your practice.
Communicating via text messages represents a challenge due to the length of text messages. So how do you effectively inform your customer using a limited number of characters?
https://software.idexx.co.uk/wp-content/uploads/2020/04/2011-article-fi-lessismore.jpg10721608IDEXX Software HQ/wp-content/uploads/2020/07/idexx-header-logo.svgIDEXX Software HQ2020-04-07 16:44:162020-12-29 15:54:33Do more with less
The busy post-Christmas, health focussed January is now over, and for many, February brings your practices first chance to focus on marketing. And where better to start than to take a good look at your own arsenal of weapons. Arsenal of weapons?…
https://software.idexx.co.uk/wp-content/uploads/2019/02/Show_your_teeth_blog.jpg450600IDEXX Software HQ/wp-content/uploads/2020/07/idexx-header-logo.svgIDEXX Software HQ2019-02-05 14:08:282021-01-05 13:02:59Armed to the teeth (with features)
With Animana's waiting-time report, you can get insights into your clinics' performance from a customer perspective, and learn where resource and process adjustments need to be made.
It starts with an appointment.
Often the waiting room is…
https://software.idexx.co.uk/wp-content/uploads/2018/11/Agenda_Waitingtime_report-part-2.jpg450600IDEXX Software HQ/wp-content/uploads/2020/07/idexx-header-logo.svgIDEXX Software HQ2018-12-11 16:26:292021-01-15 12:24:46A flawless customer journey, it all starts in the waiting room! – Part 2
Part 1: From valuation to expectation management
Animana's waiting time report is designed to give you a better insight into how your clinic is performing, allowing you to make adjustments for a smoother customer-patient journey; where staff,…
https://software.idexx.co.uk/wp-content/uploads/2018/10/Animana_agenda_Waitingtime_Report.jpg450600IDEXX Software HQ/wp-content/uploads/2020/07/idexx-header-logo.svgIDEXX Software HQ2018-10-04 12:42:592021-01-15 12:24:05A flawless customer journey, it all starts in the waiting room! – Part 1
More and more companies are using text messages to communicate with their clients. In this modern world of email, social media, and instant messaging, we’ve found that text messages are actually one of the most effective ways you can communicate…
https://software.idexx.co.uk/wp-content/uploads/2016/06/1606-sms-header.jpg230600IDEXX Software HQ/wp-content/uploads/2020/07/idexx-header-logo.svgIDEXX Software HQ2016-06-28 13:21:562021-04-05 11:34:33Why veterinarians should communicate using text messages
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