You love your job, and you put all your energy and passion into it, and yet there are always little things that get in the way you can't control. Time is precious. Your diary may run efficiently, but a lack of time can quickly upset the rest of the day when something unexpected happens. A single late pet owner can cause your consultation hour to overrun and cause a significant time squeeze. Experiencing too little time can give a feeling of pressure and stress. Still, you can do something about it - by spending less time on things that could be done faster, more efficiently, or even automatically.

Well, that was another challenging year! Another year of business, not-quite-as-usual, but you persevered and continued to provide the best care possible for pet owners. It was the same for us, but even a ‘special’ year has highlights, so please read on for our 2021 highlights selected by the team behind the product.

How do you plan for the unknown without relinquishing control? If your practice were a hall full of dominoes, you mustn't allow a single point of failure, and you should apply the same logic to your practice. Your diary is your lifeline and the backbone of your practice - it must be flexible enough to run in and out of time but allow for unexpected events (and moments of rest and respite). Let's look at ways to achieve this.