Tag Archive for: Practice Management

How do you future-proof your practice?

If we asked you what superpower you would like to have, you might answer: flying like superman, talking to animals, stopping time, or perhaps predicting the future. In this article, we take a look at how a fun best-case, worst-case exercise can help you tell the future, and shape the path of your practice.

Tips for handling impatient customers

Recently, Zendesk, published a report stating that 66% of customers are less patient than the year before. When considering your patience, you might immediately think about that emergency patient who is not actually an emergency, or the "I'm going on holiday tomorrow and still have to vaccinate my 5 dogs against rabies and also need new passports" appointments.

Ever changing prices

Talking about prices is always an awkward topic. As consumers, we like to get the best deal possible, and as business owners and entrepreneurs, we want the best price for a product or service. The balance between these means there will always be a discussion about the 'right' price. Still, it's good to talk about it now and then, especially now.

Keep your Animana account secure with official integrations

Integrating with Animana - and thus exchanging data - is not a process that we approach lightly. Becoming an approved partner is preceded by a formal process that includes certification to ensure that the integration is sound, that users' privacy is protected, and that data is securely processed. Simply put, we take data security very seriously, and there is an extensive approval process to become an integration partner with Animana

Digital preventative care for your practice in three steps

We know the subject of data security can be tedious, complicated and time-consuming. However, this does not make the subject any less important. So in this article, we will talk about the familiar theme "Prevent rather than cure", but in the field of digital security in your practice.

How to run your practice as smoothly as a Rolodex

You love your job, and you put all your energy and passion into it, and yet there are always little things that get in the way you can't control. Time is precious. Your diary may run efficiently, but a lack of time can quickly upset the rest of the day when something unexpected happens. A single late pet owner can cause your consultation hour to overrun and cause a significant time squeeze. Experiencing too little time can give a feeling of pressure and stress. Still, you can do something about it - by spending less time on things that could be done faster, more efficiently, or even automatically.
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Sample, click and go – experience the ease of seamless integration

Nothing is more annoying than spending time to solve problems that shouldn't exist. Sometimes it's unavoidable, for example, a failing infusion pump or a glitchy autoclave. However, you have more control over two time-consuming issues: waiting and human error.
2022 trends

2022 Trends for veterinary practices

Whether you liked it or not, 2021 seemed like the moment you realised the roller-coaster was going to do everything again but backwards. But because this ride is now finished, let’s look ahead to 2022, this time, not with tips, but with trends. Here are a few things we want to share during our research into what we might expect in 2022.

2021 in Review

Well, that was another challenging year! Another year of business, not-quite-as-usual, but you persevered and continued to provide the best care possible for pet owners. It was the same for us, but even a ‘special’ year has highlights, so please read on for our 2021 highlights selected by the team behind the product.