Tag Archive for: Practice Marketing

A flawless customer journey, it all starts in the waiting room! – Part 2

With Animana's waiting-time report, you can get insights into your clinics' performance from a customer perspective, and learn where resource and process adjustments need to be made. It starts with an appointment. Often the waiting room is…

A flawless customer journey, it all starts in the waiting room! – Part 1

Part 1: From valuation to expectation management Animana's waiting time report is designed to give you a better insight into how your clinic is performing, allowing you to make adjustments for a smoother customer-patient journey; where staff,…

This is why you need to adjust your product prices!

Part 1: Why change your prices? A price change is a sensitive issue and is often swept under the carpet for another time, however, it is a vital process to keep your veterinary practice profitable. A small increase, such as an inflation correction…