Tag Archive for: Practice Management

2021 in Review

Well, that was another challenging year! Another year of business, not-quite-as-usual, but you persevered and continued to provide the best care possible for pet owners. It was the same for us, but even a ‘special’ year has highlights, so please read on for our 2021 highlights selected by the team behind the product.

The hardest times that made you who you are

Beautiful things often arise from tricky situations - when everything is easy, there is no reason to do things differently, and innovation stops. Now and then, a quick trip out of our comfort zone is a good thing - it can force us to improve.

The value of time – Three Animana time-saving tools

Time is perhaps one of the most valuable things - priceless, not for sale, and if you waste it, you never get it back. It's something special, yet it can be laborious and has no fixed value. It passes slowly when you wait for a bus, and quickly when you're on holiday. We understand that the time you spend in your practice is valuable, and we realise that Animana knowledge can have a significant impact. So we've put together a few tips you may not know about to help you save time in Animana.

3 Tips to get more control of your diary

How do you plan for the unknown without relinquishing control? If your practice were a hall full of dominoes, you mustn't allow a single point of failure, and you should apply the same logic to your practice. Your diary is your lifeline and the backbone of your practice - it must be flexible enough to run in and out of time but allow for unexpected events (and moments of rest and respite). Let's look at ways to achieve this.

Clear cut – the hairdresser’s secret

A beauty salon, restaurant, or hairdresser has a lot in common with your veterinary practice. All have recently adopted online tools to help them become expert planners - managing high demand and customer satisfaction.

Avoid holiday hassles – Five tips for the veterinary practice

Before you go on holiday, it's essential to assign your work as well as you can. Still, it sometimes happens that while you're away, things don't run smoothly - even the smallest things can impact practice productivity. We asked our colleagues from Customer Support for their most frequently asked questions relating to the absence of a colleague.

COVID-19; the last few months?

Yet another change in protocols can also create new challenges for your practice. People are also getting weary of anti-COVID-19 measures and becoming complacent, with a visible wafer-thin edge between willingness and frustration. But as well as being the most difficult, we know the last mile is also the most important, so here are our tips to help get through these (hopefully) final stages.

‘Roller coaster 2020’ – Why this was your year!

From the moment you join the queue, you are full of expectations. You've already had a good look at the roller coaster, and you have a good idea of how the ride will go... You probably thought precisely the same about the New Year in December 2019 - good intentions, all the plans, and goals set. But even before the 'waiting' was well and truly over, the 2020 'ride' started.

Our tips to work smarter, and reduce stress

According to Eurostat, the average UK employee works 42.5 hours a week, one of the highest in Europe. If you're like most veterinarians, you're probably clocking well over this figure, and with that comes stress - the feeling of being 'busy' can cause stress leading to burnout. So below are our tips to improve stress levels in the practice.

Practice Marketing: ROI, ATF and KPI

Marketing may not be the first thing on your mind, but it is an essential part of your business to ensure you stay visible, and in the mind of your customers - both current and new. You might think of 'marketing' only as an advert in a newspaper…