Posts

2020 – A Decade for Millennials

Should this be the year you make some significant changes to your practice? You're probably wondering "Why?" or "How?" - easy; your customer base is going to change! This year you'll start to see more 'millennials' or 'generation Y' (people born between 1981 and 2000) come to your practice for the first time as pet owners.

Armed to the teeth (with features)

The busy post-Christmas, health focussed January is now over, and for many, February brings your practices first chance to focus on marketing. And where better to start than to take a good look at your own arsenal of weapons. Arsenal of weapons?…

A flawless customer journey, it all starts in the waiting room! – Part 2

With Animana's waiting-time report, you can get insights into your clinics' performance from a customer perspective, and learn where resource and process adjustments need to be made. It starts with an appointment. Often the waiting room is…

A flawless customer journey, it all starts in the waiting room! – Part 1

Part 1: From valuation to expectation management Animana's waiting time report is designed to give you a better insight into how your clinic is performing, allowing you to make adjustments for a smoother customer-patient journey; where staff,…

5 Important Things to Consider When Choosing a Veterinary Practice Management System

Your practice management system touches every aspect of your practice, from the ease with which you can communicate with your customers to the quality of care you’re able to offer your patients. Are you considering switching practice management…