How do you future-proof your practice?

If we asked you what superpower you would like to have, you might answer: flying like superman, talking to animals, stopping time, or perhaps predicting the future. In this article, we take a look at how a fun best-case, worst-case exercise can help you tell the future, and shape the path of your practice.

Tips for handling impatient customers

Recently, Zendesk, published a report stating that 66% of customers are less patient than the year before. When considering your patience, you might immediately think about that emergency patient who is not actually an emergency, or the "I'm going on holiday tomorrow and still have to vaccinate my 5 dogs against rabies and also need new passports" appointments.

Animana help hub – new features for September 2022

In May 2022, we launched the Animana help hub, where you can quickly find the answer to your Animana-related questions in one handy place. On the help hub, we give you background information, knowledge, access to add-ons, integrations and the ability to manage your Animana account yourself. Since its launch in May, we have continuously updated and developed, adding more features and content.

Ever changing prices

Talking about prices is always an awkward topic. As consumers, we like to get the best deal possible, and as business owners and entrepreneurs, we want the best price for a product or service. The balance between these means there will always be a discussion about the 'right' price. Still, it's good to talk about it now and then, especially now.

Track lost information with Animana’s audit log

Accidentally making a change in Animana happens to everyone from time to time. Whether diving behind your desk and accidentally clicking your mouse or one of your colleagues with a 'what-would-this-button-do?' attitude. Of course, a cat walking on the keyboard is a likely scenario at a veterinary practice as well! Making an unintentional change can be annoying. It is often not immediately a disaster, but incorrect client or patient data, or an accidental product or billing error can have unpleasant consequences for the customer experience or the course of your working day.

From bars and restaurants to your practice

Quick Response codes are a simple way to share or transfer information easily and quickly. Several years ago, they were awkward and slow to use, but thanks to the native QR code recognition built into modern smartphone cameras, it’s much faster and easier than a few years ago. So is this something you could use in your practice?

Five tips to get the most out of email in Animana

Emailing is a piece of cake, isn't it? After all, who doesn't email? However, sending personal emails is very different from work-related emails. Below we give you some email-related Animana tips you probably didn't know. For example - did you know you can send multiple invoices in a single email?

Your practice’s vital road junction

"Thanks for your time," the pet owner tells the vet as he leaves the examination room. "The medication will be waiting for you at the counter, have a nice day," responds the vet. The consultation is done, and now the most critical moment of the visit begins; summarising treatment and taking payment.

Keep your Animana account secure with official integrations

Integrating with Animana - and thus exchanging data - is not a process that we approach lightly. Becoming an approved partner is preceded by a formal process that includes certification to ensure that the integration is sound, that users' privacy is protected, and that data is securely processed. Simply put, we take data security very seriously, and there is an extensive approval process to become an integration partner with Animana

How to select a Voice over IP (VoIP) supplier

VoIP (Voice over Internet Protocol) allows you to make and receive calls using an internet connection rather than a telephone line. Animana's VoIP integration takes this a step further, supporting outgoing calls and automatic customer search on incoming calls.