Ensuring continued connectivity with your in-house diagnostic equipment

3 mins

Being cloud-based, IDEXX Animana allows you to focus on patient care rather than server maintenance. Unfortunately, Animana must rely on two small, locally installed applications to ensure connectivity with your in-house diagnostic equipment. With time and data security at a premium, these are essential to keep up to date.

The following article explains what these applications do, how to update them, and what to do if you need further help.

The DICOM uploader

If your practice has digital X-ray equipment, at least one computer in your practice will have the Animana DICOM uploader installed. Animana uses this application to automatically upload DICOM images into Animana. Images are accessed in Animana via Worklist> Digital Xray in the menu. The steps below will walk you through how to update the uploader.

If you are unsure if your computer is running the DICOM Uploader, or would like to check which version you are running, click here.

Step 1: Uninstalling the DICOM uploader

Click to view a step-by-step guide to uninstalling the DICOM uploader.

Step 2: Reinstalling and setting up the latest DICOM uploader

Click to view a step-by-step guide to installing the latest DICOM uploader.

 

The Animana WebAgent

To communicate with your in-house analysers, Animana uses an application called “WebAgent”. Results are accessed in Animana via Worklist> Lab Results in the menu. The steps below will walk you through how to update the WebAgent.

If you are unsure if your computer is running the WebAgent, or would like to check which version you are running, click here.

Step 1: Uninstalling the WebAgent

Click to view a step-by-step guide to uninstalling the WebAgent.

Step 2: Reinstalling and setting up the latest WebAgent

Click to view a step-by-step guide to installing the latest WebAgent.

 

Need help?

If you’ve followed the steps above, run into a problem, our Animana customer support team can help.

Please keep in mind that the removal and reinstallation will take some time, please ensure that you;

• have appropriate permissions to uninstall, and install software on your computer,
• have installed the latest version of Java or OpenJDK